Shipping & Delivery
Your Journey from Commission to Doorstep
Every Silux London piece is crafted to order in Birmingham's historic Jewellery Quarter. This is not fast fashion – this is museum-quality jewellery with Persian soul.
Production Timeline
8-12 weeks from order to delivery
We'll update you at every stage with photographs of your piece taking shape.
Weeks 1-2
Material Sourcing
Persian turquoise personally selected, gemstones procured from ethical sources
Weeks 2-8
Birmingham Craftsmanship
Handmade in the historic Jewellery Quarter, UK hallmarking completed
Week 8-9
Quality Control
Hamed's personal inspection, professional photography
Week 9
Final Payment
Remaining 50% due, shipping arrangements confirmed
Week 10-12
Insured Delivery
Arrives at your address in museum-quality packaging
Shipping Costs
🇬🇧 UK Mainland
Free on orders £1,500+
- Royal Mail Special Delivery (24hr)
- Fully insured to purchase value
- Signature required
- £15 for orders under £1,500
🇪🇺 Europe
£40
- DHL Express
- 3-5 days delivery
- Fully insured
- Tracking provided
🇺🇸 North America
£60
- DHL Express
- 4-7 days delivery
- Fully insured
- USA, Canada
🌍 Middle East
£50
- DHL Express
- 4-6 days delivery
- Fully insured
- UAE, Saudi Arabia, Kuwait, etc.
🌏 Rest of World
£75
- DHL Express
- 5-10 days delivery
- Fully insured
- Australia, Asia, etc.
International customers: UK VAT (20%) removed at checkout. You may be responsible for import duties in your country.
Museum-Quality Packaging
Your Silux London piece arrives in packaging that honours its Persian heritage:
- Luxury Caspian Teal jewellery box with Persian aesthetic
- Certificate of Authenticity with Persian motif
- Cultural story card explaining your piece's heritage
- Care instructions for Persian turquoise and precious metals
- Handwritten note from Hamed
- Branded polishing cloth
Every delivery is fully insured and requires signature.
30-Day Satisfaction Guarantee
Not in love with your piece? Return within 30 days for full refund (unworn, original packaging). One free ring resize within 60 days (UK only).
Tracking & Updates
You'll receive:
- Production updates with photographs (Weeks 2, 6, 8)
- Shipping confirmation with tracking number
- Delivery confirmation
- Follow-up 2 days after delivery